Astellas Nordic social media code of conduct

For the reporting of adverse events or other safety-relevant information involving Astellas products, please visit our Contact Us page.

Astellas is a pharmaceutical company committed to making a meaningful difference to people’s everyday lives. Our role is to answer the unmet needs of patients across the world and the many healthcare professionals and caregivers around them.

To deliver against Astellas’ global mission, our Nordic Astellas team works ethically and transparently across the region with external audiences, such as media, professional organisations, politicians, industry groups and the public.

Our social media channels help us connect with these and other stakeholders across the Nordic countries so that they can discover more information on aspects of our work relevant to them, and keep up to date on the latest company news.

While content posted by us on our social media represents our views, please be aware that the views expressed by others on our channels or on shared post from our channels are not the views of Astellas or its employees. We are not responsible for the content of any third party posts or external links accessed through our social media channels and Astellas does not endorse or approve any such content.

Our social media channels are intended for a Nordic audience and we will answer comments in English.

Our public social media channels are not intended for discussion of our products. Due to laws and regulations, we will not be able to answer questions related to our products or products of our competitors online. In order to ensure compliance with such laws or regulations, any comments referring to products may be deleted.

Astellas Nordic reserves all rights relating to all of our social media channels as outlined below, including but not limited to:

  • Modifying or removing any content posted on our channels that may be inconsistent with applicable laws, regulations, ethical codes or Astellas values, including content that is promotional, off-topic, profane, false, abusive, offensive, discriminating, aggressive, violating any third-party rights or in any other way inappropriate in nature.
  • Blocking other social media users
  • Discontinuing the accounts at any time

As a responsible social media user, we monitor our social media channels daily but we do not commit to responding to every comment or mention. If you have an urgent question, you can contact us at

The information provided on our social media channels may include certain information about diseases and treatments. This information is not intended to be taken as medical advice and should not be relied upon as such. Please ensure that you consult with your healthcare professional regarding all personal medical or health-related issues.

Astellas respects your right to privacy. For further information please refer to our privacy notice.

For posts containing external links to sites not owned or controlled by Astellas, please be aware that Astellas is not responsible for or have control over the privacy policies of these sites. Astellas privacy notice does not apply to these sites and we therefore encourage you to read the privacy notices of every site you visit that gathers personal identifiable information.


MAT-NC-NON-2023-00067 05.2023